Privacy Policy

1. Introduction

JDO Electrical Services ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

We are the data controller responsible for your personal data. If you have any questions about this Privacy Policy, please contact us using the details provided below.

2. Our Contact Details

3. What Data We Collect

We may collect the following types of personal information:

Information You Provide to Us:

• Name
• Email address
• Phone number
• Property address (when arranging services)
• Details about your enquiry or the work you require

Information Collected Automatically:

• IP address (for security and rate limiting purposes)
• Browser type and version
• Pages visited on our website
• Time and date of your visit
• Referring website

4. How We Use Your Data

We use your personal information for the following purposes:

• To respond to your enquiries: When you submit a contact form or call us, we use your details to respond to your request.
• To provide our services: We need your contact and property details to arrange and carry out electrical work.
• To send quotes and invoices: We use your details to provide written quotes and process payments.
• To comply with legal obligations: We may need to keep records for tax, safety certification, and regulatory purposes.
• To improve our website: We analyse how visitors use our site to improve user experience.
• To protect our website: We use IP-based rate limiting to prevent abuse of our contact form.

5. Legal Basis for Processing

Under UK GDPR, we rely on the following legal bases to process your personal data:

• Contract: Processing is necessary to fulfil a contract with you or to take steps at your request before entering into a contract (e.g., providing quotes).
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as responding to enquiries, improving our services, and protecting our website from abuse.
• Legal Obligation: Processing is necessary to comply with legal requirements, such as maintaining records for tax purposes or providing electrical safety certificates.
• Consent: Where you have given us specific consent to contact you for marketing purposes (you can withdraw this at any time).

6. Who We Share Your Data With

We may share your personal information with:

• Email Service Provider (Resend): To deliver contact form submissions to us securely.
• Certification Bodies: When registering electrical work with competent person schemes (e.g., for Part P compliance).
• Local Authority Building Control: Where required for notifiable electrical work.
• Accountants/Tax Advisors: For invoicing and tax compliance purposes.
• Insurance Providers: If required for claims or policy administration.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

7. How Long We Keep Your Data

We retain your personal information for the following periods:

• Enquiries (no work carried out): Up to 2 years from the date of enquiry.
• Quotes not accepted: Up to 2 years from the quote date.
• Customer records (work completed): 6 years from completion of work (for legal and warranty purposes).
• Electrical certificates: We recommend you keep these permanently; we retain copies for 6 years minimum.
• Financial records: 7 years as required by HMRC.

8. Your Rights

Under UK GDPR, you have the following rights:

• Right of Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can ask us to correct inaccurate or incomplete data.
• Right to Erasure: You can ask us to delete your personal data in certain circumstances.
• Right to Restrict Processing: You can ask us to limit how we use your data.
• Right to Data Portability: You can request your data in a structured, machine-readable format.
• Right to Object: You can object to processing based on legitimate interests.
• Right to Withdraw Consent: Where processing is based on consent, you can withdraw it at any time.

To exercise any of these rights, please contact us at info@jdoelectrical.co.uk.

9. Cookies

Our website uses cookies to improve your browsing experience. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

10. How We Protect Your Data

We take appropriate technical and organisational measures to protect your personal information, including:

• Using secure HTTPS encryption on our website
• Rate limiting on contact forms to prevent abuse
• Input validation and sanitisation to protect against malicious submissions
• Secure email transmission via established providers
• Limited access to personal data on a need-to-know basis

11. International Data Transfers

Some of our service providers may process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions, to protect your data in accordance with UK GDPR requirements.

12. How to Complain

If you have any concerns about how we handle your personal data, please contact us first at info@jdoelectrical.co.uk and we will try to resolve the issue.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection:

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.