Terms & Conditions

1. Introduction

These Terms and Conditions govern your use of the JDO Electrical Services website (https://jdoelectrical.co.uk) and our electrical services. By accessing our website or using our services, you agree to be bound by these terms.

Please read these terms carefully. If you do not agree with any part of these terms, you should not use our website or services.

2. About Us

3. Use of Our Website

By using our website, you agree to:

• Use the website for lawful purposes only
• Not attempt to interfere with the proper working of the website
• Not attempt to gain unauthorised access to any part of the website
• Not use the website to transmit any malicious software or code
• Provide accurate information when using our contact forms
• Not misuse our contact form or submit spam enquiries

4. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of JDO Electrical Services or our licensors and is protected by copyright and other intellectual property laws.

You may:

• View and print pages for personal, non-commercial use
• Share links to our website

You may not:

• Reproduce, duplicate, or copy substantial parts of our website for commercial purposes
• Modify or redistribute our content without written permission
• Use our branding, logos, or images without explicit consent

5. Our Services

5.1 Service Area

We provide electrical services in Maidstone, Chatham, Rochester, Gillingham, Tonbridge, Sevenoaks, Ashford, Canterbury, Gravesend, and surrounding areas in Kent. Service availability may vary depending on location and the nature of the work required.

5.2 Quotes

• All quotes are provided free of charge and without obligation
• Quotes are valid for 30 days from the date of issue unless otherwise stated
• Quotes are based on the information provided to us and a visual assessment where applicable
• Additional work discovered during the job may incur additional charges, which will be discussed with you before proceeding

5.3 Pricing and Payment

• Prices quoted are inclusive of VAT where applicable
• Payment terms will be agreed before work commences
• For larger projects, a deposit may be required
• We accept payment by bank transfer, cash, or card
• Invoices are payable within 14 days of issue unless otherwise agreed

5.4 Cancellations

• Please provide at least 24 hours' notice if you need to cancel or reschedule an appointment
• Cancellations with less than 24 hours' notice may incur a call-out charge
• If you need to cancel work that has already commenced, you will be liable for the cost of work completed and materials ordered

6. Workmanship and Guarantees

6.1 Quality Standards

All electrical work is carried out in accordance with BS 7671 (IET Wiring Regulations) and all applicable building regulations. We are NICEIC Approved Contractor, Part P Registered, 18th Edition BS 7671 Qualified.

6.2 Guarantee

• All workmanship is guaranteed for 12 months from completion
• This guarantee covers defects in workmanship and materials supplied by us
• The guarantee does not cover damage caused by misuse, third-party interference, or normal wear and tear
• Manufacturer warranties on products and equipment may provide additional coverage

6.3 Certificates

Where required, we will issue appropriate electrical certificates (such as Electrical Installation Certificates, Minor Works Certificates, or EICRs). For notifiable work, certificates will be registered with the relevant competent person scheme and local authority building control.

7. Insurance

We hold Public Liability Insurance up to £2 million. Proof of insurance is available upon request.

8. Limitation of Liability

8.1 Website Content

The information on our website is provided for general information purposes only. While we strive to keep the information accurate and up to date, we make no representations or warranties of any kind about the completeness, accuracy, reliability, or suitability of the information.

8.2 Services

Our liability for any work carried out is limited to the cost of rectifying defective workmanship or replacing defective materials. We are not liable for any indirect or consequential losses.

8.3 Exclusions

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law.

9. Third-Party Links

Our website may contain links to third-party websites. These links are provided for your convenience and do not signify our endorsement of those websites. We have no control over the content of third-party websites and accept no responsibility for them or for any loss or damage that may arise from your use of them.

10. Customer Responsibilities

When using our services, you agree to:

• Provide accurate information about the work required
• Provide safe access to the work area
• Inform us of any known hazards or issues (e.g., asbestos, structural problems)
• Obtain any necessary permissions or consents (e.g., from landlords or freeholders)
• Ensure someone over 18 is present for the duration of the work unless otherwise agreed
• Clear the work area of valuables and fragile items where possible

11. Complaints

We are committed to providing excellent service. If you are not satisfied with any aspect of our work or service, please contact us as soon as possible at info@jdoelectrical.co.uk or07XXX XXXXXX.

We will acknowledge your complaint within 2 working days and aim to resolve it within 14 days. If we cannot resolve your complaint directly, we may suggest alternative dispute resolution.

12. Changes to These Terms

We reserve the right to update these Terms and Conditions at any time. Changes will be posted on this page with an updated revision date. Your continued use of our website after any changes constitutes acceptance of the new terms.

13. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising from these terms or your use of our website or services will be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Contact Us

If you have any questions about these Terms and Conditions, please contact us: